Termination & Refund Policy

At Blackstone Print and Media CA LLC, we strive to provide you with products and services that meet and exceed your expectations. However, we understand that there may be instances where you need to return a product. To ensure a seamless and fair return process, we have established the following return policy:

1. Eligibility for Returns:

• You may initiate a return within 30 days of the date of purchase or delivery, depending on the nature of the product or service.
• To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.
• Some products and services may have specific return eligibility criteria, which will be clearly outlined on the product/service page.

2. Non-Returnable Items:
   The following items are generally non-returnable unless they arrive damaged or defective:

• Downloadable software or digital goods.
• Custom-made or personalized products.
• Perishable goods.
• Gift cards and vouchers.

3. Return Process:

• To initiate a return, please contact our customer support team through one of the following methods:
• Phone: ( 209 ) 444 – 4136
• Email: info@blackstoneprintandmedia.com
• Provide your order number, the reason for the return, and any relevant details.
• Our customer support team will guide you through the return process, provide you with a return authorization if applicable, and arrange for the return shipping if necessary.

4. Refunds:

• Once we receive and inspect the returned item, we will process your refund within 3 business days.
• Refunds will be issued using the same payment method used for the original purchase, unless otherwise requested by the customer.
• Shipping and handling fees are non-refundable, unless the return is due to a mistake on our part.

5. Exchanges:

• If you wish to exchange an item for a different one, please contact our customer support team to arrange the exchange. Additional fees may apply depending on the nature of the exchange.

6. Damaged or Defective Items:

• If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, as per your preference, at no extra cost to you.

7. Restocking Fee:

• In some cases, a restocking fee may apply to returns. This fee will be communicated to you before you proceed with the return.

8. Returns for Services:

• If you are dissatisfied with a service you’ve received, please contact our customer support team to discuss your concerns. We will work with you to find a satisfactory solution.

9. Changes to the Return Policy:

• Blackstone Print and Media CA LLC reserves the right to make changes to this return policy at any time. Any changes will be posted on our website, and the date of the last update will be indicated at the top of the policy. By making a purchase from Blackstone Print and Media CA LLC, you agree to abide by this return policy. If you have any questions or need further clarification, please do not hesitate to contact our customer support team.

Blackstone Print and Media CA LLC
473 E Carnegie Dr #200, San Bernardino – Three Parkside, CA 92408, USA
Phone Number: ( 209 ) 660-2472   ext 800 – Customer support
Email Address: info@blackstoneprintandmedia.com
Website: blackstoneprintandmedia.com